About The Role
At GSF Car Parts, the Retail Assistant role is all‑encompassing for our aim to deliver excellent customer service. You will play a crucial part of the team, contributing towards achieving branch and individual targets through face‑to‑face sales, servicing click‑and‑collect orders and developing strong customer relationships.
Main Duties Include
* Serve trade and retail customers for click‑and‑collect and general orders whilst maximising sales where possible.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assist the sales team on product promotions by answering telephone queries and dealing with electronic queries as needed.
* Fully satisfy customer needs regarding any part orders, returns, or queries.
* Check customer returns for resale, warranty or surcharge.
* Contribute to a positive team performance while working on personal benchmarks to optimise performance and sales of promotions.
* Utilise the e‑learning portal to develop product knowledge and improve performance.
* Ensure that the branch’s customer‑facing areas are kept clean and tidy.
* Develop strong working relationships with customers and understand their garage needs.
* Always promote a good image of the company by representing our values and maintaining a professional appearance.
* Work towards the achievement of relevant set KPIs.
Working Hours
45 (average) hours Monday to Friday, including alternate Saturday working.
About You
What You'll Need to Succeed
* Proven customer service or sales/retail experience within a customer‑facing role.
* Target driven and motivated to achieve results.
* Excellent customer service skills.
* Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
* Confident user of IT and computer systems.
* Ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
* Knowledge of MAM, Allicat, MS Office is desirable.
What We'll Offer
Benefits at GSF Car Parts are designed to support all aspects of our team members’ lives throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones.
* Opportunity to earn a performance‑based bonus as part of this role.
* 20 days annual leave (including bank holidays) plus the opportunity to earn up to five more with time‑served.
* Free flu vaccine.
* Health & wellbeing tools.
* Free support from pension experts.
* Life assurance scheme.
* Discounts from hundreds of household names including Asda, Nike & John Lewis.
* A suite of financial wellbeing products including advances and savings schemes.
* Paid time off to volunteer.
* Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry‑leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.
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