Job Description
Job information Guest Services Host from the Company ABM, this latest Guest Services Host job vacancy is located in the city Tewkesbury located in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE. Job Vacancies in this Hospitality field have been opened and published up to the specified time.
LOCATION: Cotswold Designer Outlet
PAY RATE: £12.60 per hour
SHIFT PATTERN: as required, 20 hours per week
If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We\'re here to help!
ROLE OVERVIEW AND PURPOSE
We are looking for a professional, trustworthy Guest Services Host who would enjoy working in an exciting, fast-paced environment, ensuring that all guests and visitors receive a warm welcome and a lasting first impression of the center.
Your responsibilities will be looking out for the safety and welfare of members of the public who visit the centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.
KEY RESPONSIBILITIES
* Responding to both written and verbal enquiries from customers
* Directing customers to required stores within the centre.
* Transferring telephone calls to Management staff if required
* Selling centre gift cards and reconciling cash at the end of the day
* Health and Safety checks
* Mobility Scooters and wheelchairs hire operation.
* Drop It services operation.
* Reporting and logging maintenance jobs
* Maintaining stock levels of centre leaflets and signage
* Greet incoming and departing guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
* Upsell CDO gift card to our guests visiting the centre.
* Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.
* Answer incoming calls and provide appropriate information.
* Responsible for cash float
* Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs.
* Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
* To always maintain personal hygiene standards
* Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
* Maintain professional grooming standards.
* Ensure KPI\'s are delivered and met.
* Adhering to data protection protocols GDPR
REQUIRED SKILLS AND EXPERIENCE
* Ability to work in a fast-paced team with the ability to remain calm under pressure.
* Outstanding Communication skills both internal and external
* The ability to effectively prioritize your workload and build relationships.
* Excellent attention to detail
* A customer-focused approach
* A proactive/can-do attitude to work.
* The ability to work on own initiative and take full responsibility for the role.
* The ability to follow processes/instructions.
* High attention to detail.
* An ability to work under pressure.
* Able to work both independently and as part of a team.
* An ability to quickly adapt to a very busy operational environment.
* A reliable and flexible approach to work.
* Excellent written and verbal communication skills in English.
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