Job Description
Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Customer Service Desk Advisor
Key Duties & Responsibilities
1. Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
2. Generating, amending and updating service schedules and sending reminders o
3. Vehicle and customer database management
4. Booking PSV appointments
5. Issuing workshop job cards and monitoring progress of vehicles in workshop
6. Processing and closing out workshop job cards and assisting with invoicing
7. Making outbound sales and customer care calls and managing key customer relationships
8. Creating maintenance contract quotes and selling maintenance contracts
9. Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
10. Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
11. Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
12. Ensuring customer satisfaction at all times through delivery of the company `Customer Commitments`, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
13. Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
Criteria
14. Educated to GCSE Level - Must have English and Maths
15. Strong communication skills - written and verbal
16. Proficient with Microsoft Suite
Role is on a rota basis as per below:
Mondays to Thursdays from 08:00-21:00 ( working one late finish between these shifts )
Fridays working between 08:00-18:00
Saturdays from 07:00-14:00 - usually one in four
Salary will depend on experience