CreditControl Hybrid2daysperweekavailableafterrelevanttrainingandcompetency(3-6months) Location: LeamingtonSpa Salary: £27000-£29000dependingonexpereince ShiftPattern Youwillworkona7weeksrotatingschedulewithshiftsof: 1week8:00am4:30pm 5weeks8:30am5:00pm 1week11:30am8:00pm Areyouexperiencedinmanagingcustomeraccountsandconfidentindealingwithpayments,queries,anddebtrecovery?WereworkingwithaleadingorganisationtorecruitaCreditControllertojointheirbusyandsupportiveteam. Thisisapivotalrolewhereyoulltakefullend-to-endresponsibilityforaportfolioofcustomerswithmorecomplexrequirements.Youllmanageeverythingfromonboardingnewaccountsthroughtoqueryresolution,paymentmanagement,anddebtcollection,ensuringservicestandardsareconsistentlyhigh. AbouttheCreditControllerrole: Manageaportfolioofcustomeraccountsfromsetupthroughtodebtrecovery. Resolvecustomerquerieswithprofessionalismandstrongobjection-handlingskills. Collaboratewiththecollectionsteamondebthandoversasrequired. KeepCRMsystemsupdatedwithaccurateanddetailedrecords. Identifyandescalateissuespreventingpaymentorresolution. Negotiateandvalidatepaymentplanswherenecessary. Monitorpaymenttrendsandescalateforcreditcheckswhereneeded. ProvideregularperformanceupdatesandcontributetoKPIachievement. Championprocessimprovementsandsuggestopportunitiesforpositivechange. RequirementsofCreditController: Previousexperienceincustomerservice,accountmanagement,paymentprocessing,ordebtcollection. Confidentcommunicatorwithexcellentinterpersonalandobjection-handlingskills. Resilient,proactive,andtarget-driven. Strongorganisationalskillsandattentiontodetail. Abilitytoprioritiseanduseinitiativeinafast-pacedenvironment. Teamplayerwithacollaborativemindset. WorkingknowledgeofSAPorSalesforce. Experienceinaservice-basedordebtcollectionenvironment.