Salary: £43,000 - 83,000 per year Requirements: Proven experience in 1st Line Support or similar role Strong troubleshooting and problem-solving skills Excellent communication skills, both verbal and written Ability to work effectively in a team environment Familiarity with ITIL frameworks is a plus Relevant technical qualifications or certifications such as CompTIA or Microsoft Certified Responsibilities: Provide technical support to customers, resolving issues efficiently Handle incoming support requests via phone, email, and ticketing systems Maintain documentation of support processes and solutions Collaborate with team members to improve support services Become familiar with our products and services for effective assistance Participate in on-call support as required Technologies: Support ITIL More: We are an established organization located in Rochester, offering a permanent position for a 1st Line Support Engineer. Our team values professional growth and provides a supportive environment with opportunities for further development. This role includes a competitive salary of £22,000 - £26,250, along with benefits, bonuses, and on-call support. We look forward to welcoming a new member to our busy Customer Support team. last updated 19 week of 2026