The role of Assistant Accommodation Managerwill include:
1. Providing customer service at reception, welcoming customers and providing a good first impression
2. Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
3. Collecting rent from customers and monitoring the debtor list
4. Ensuring compliance checks are completed in line with legislation and policy
5. Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
6. Developing and maintaining excellent relationships with internal and external customers
Skills and experiences:
7. Experience in a similar role in a customer service background is essential
8. Level 3 qualification or equivalent in business administration or customer service is desirable
9. Excellent communication and customer service skills
10. Previous experience with managing staff with the ability to lead, motivate and mentor, and provide clear guidance
11. Proven experience completing administrative tasks with the ability to problem solve
12. Proficient user of Microsoft Office applications including Word, Excel and Outlook
Why work for us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
13. £30,349 per hour (rising to £31,946 per hour after 12 months, subject to satisfactory performance)
14. 25 days leave rising to a maximum of 30 days (plus public holidays)
15. A pension scheme with employer contributions from Sanctuary
16. Life Assurance
17. Employee Advice Service including counselling
18. Cycle to Work scheme
19. Voluntary health plans
20. Employee discounts
21. Wellbeing support and tools
22. Employee recognition scheme
Job Reference: 225419
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.