Job: Hotel Receptionist at Henrietta Hotel - Full Time Based in: Covent Garden, London DUTIES AND RESPONSIBILITIES Greet and assist all guest as soon as they come in. Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services. Respond to all guest questions and requests, offering a personalised service adapted to each request. Ensure that a high level of customer service is always provided, respecting our quality standards. In coordination with the Front Office Manager, deal with customer complaints. Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B). Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings. Participate in the management of the hotel’s switchboard, inform customers, and redirect calls. Participate in the management of the hotel's general mailbox by replying and redirecting emails. Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time. Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant. Ensure all equipment of the department is kept clean and in good working condition. ABOUT YOU A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated. Flexibility to respond quickly and positively to a range of work situations. Be well spoken with excellent communication skills. Knowledge as well as abilities in other languages would be beneficial. Attention to details and customer needs. Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros). WHAT IT IS LIKE TO WORK FOR US? Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path. Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland. Staff discounts and benefits. Pension scheme.