We’re on a mission to back the UK’s small businesses like no one else
Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.
We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters!
📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits
As the Collections Manager, you will be responsible for the overall strategic direction and performance of the Collections function. You will manage a key delinquency collections team while also driving crucial project management initiatives related to all our products. Your responsibilities will include:
* Overseeing multiple teams and Team Managers/Leaders within your remit, providing guidance and support to ensure execution of performance management and coaching to achieve against a broad range of KPIs.
* Serving as the formal Project Manager for CRL (and beyond), overseeing key initiatives and ensuring successful delivery.
* Managing and owning risk registers and risk tickets, ensuring proactive identification and mitigation of potential issues across all collections products.
* Liaising effectively with the Enterprise Risk Management Team, ensuring compliance and alignment with company-wide risk frameworks.
* Driving the CRL OKR onto the product roadmap, ensuring Collections requirements and strategic objectives are integrated into product development.
* Developing and implementing departmental strategies, policies, and procedures specific to Collections operations.
* Managing relationships with external stakeholders (e.g., suppliers) relevant to all collections products.
* Leading investor, and other audit walkthroughs, presenting findings and operational processes to both current and prospective investors.
* Contributing to Funding Circle’s training and competence framework to ensure individuals are supported and developed to reach their maximum potential.
* Providing a quality-orientated, highly borrower-focused service to all internal and external stakeholders which meets all aspects of the Quality Assurance framework.
* Providing oversight of complaints in your business area, ensuring Funding Circle is focused on delivering a first contact resolution on all calls and where necessary handle and resolve escalated issues.
* Being responsible for managing your team’s capacity to ensure a high level of productivity and performance.
* Ensuring that all aspects of regulatory compliance and internal Funding Circle processes are adhered to and excellent customer service is consistently achieved.
What we’re looking for 🌱
We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.
* Experience in leading a team and managing performance in a collections environment.
* Proven ability in delivering strong performance through leadership coaching, mentoring, and always taking ownership for your team's results.
* Proficiency in managing risk registers, owning risk tickets, and liaising with Enterprise Risk Management teams.
* Track record of driving operational objectives (OKRs) onto product roadmaps.
* A motivated and deadline-driven individual with the ability to work under pressure whilst maintaining quality of work.
* Able to make and follow through on difficult decisions.
* You know your figures and you are quickly able to analyse and interpret KPIs.
* Being proactive in refining processes and finding smarter ways to work.
* Proven track record of delivering polished presentations to potential investors, external audit, and/or C-suite.
* You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity
* Confident using approved AI tools safely and effectively to enhance your output and find a better way of working
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Why join us? 💜
We back you to build an incredible career. As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
Our Circler Proposition focuses on five areas:
* Flexibility: We provide a benefit allowance you can tailor to your own life and family.
* Health: This includes private medical and dental, health assessments, and access to a digital GP.
* Wealth: We offer life assurance, share schemes, and financial coaching.
* Development: You get a dedicated annual learning allowance to help you level up.
* Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.
Ready to join a mission that matters? We’d love to chat!
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