Overview
We are seeking a friendly and motivated Aftercare Customer Advisor to join our team. In this role, you will be the first point of contact for customers seeking assistance and guidance post-purchase. Your goal will be to resolve inquiries, provide product information, and ensure a positive customer experience.
Duties:
* Engage with clients via phone and email, providing timely and accurate information.
* Analyse client inquiries to determine their needs and offer appropriate solutions.
* Upsell products and services based on client requirements and preferences.
* Maintain accurate data entry of client interactions and transactions in our systems.
* Communicate clearly and professionally with clients, ensuring a high level of satisfaction.
* Collaborate with other departments to resolve complex issues and enhance customer satisfaction.
* Stay informed about product offerings to provide knowledgeable advice to clients.
Requirements:
* Experience in the automotive industry.
* Strong problem solving capability.
* Excellent phone etiquette with a friendly and professional demeanour.
* Proficiency in English.
* Strong analytical skills to assess client needs effectively.
* Experience in upselling products or services is an advantage.
* Competent data entry skills with attention to detail.
* Ability to communicate effectively both verbally and in writing.
* A customer-focused attitude with a passion for helping others.
Qualifications:
* Previous experience in customer service or a related field preferred.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a customer-centric approach.
* Proficient in using customer service software and Microsoft Office Suite.
* Ability to work independently and as part of a team.
* Positive attitude and a passion for helping others.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for professional development and career growth.
* A supportive and inclusive work environment.
* Employee discounts and perks.
How to Apply:
If you are enthusiastic about providing exceptional customer care and making a difference in our customers' lives, we want to hear from you Please submit your resume and a cover with the subject line "Aftercare Customer Advisor Application."
If you are looking for an opportunity to grow within a dynamic environment while making a meaningful impact on client satisfaction, we encourage you to apply for the Client Advisor position.
Job Type: Full-time
Pay: £24,256.00-£26,987.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* UK visa sponsorship
Experience:
* Problem management: 1 year (preferred)
Language:
* English (required)
Work Location: In person