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Salary - £31,914
Office based a minimum of 3 days each week (working from home options for additional days are subject to Line Manager agreement)
Closing date for applications: Thursday 1st May 2025
Interviews will take place online via video conference and in person - week commencing 5th May 2025
About Us
Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline, delivers free treatment services across multiple regions in Great Britain, and raises awareness about gambling harms through a variety of prevention-based programmes.
About the Role
This role offers an excellent opportunity for someone looking to progress their career in IT, with a good knowledge of Helpdesk support. GamCare is recruiting an IT Support Technician, ideal for someone interested in modern technologies and a confident communicator with excellent deskside manners. The candidate should have a can-do attitude and enjoy working collaboratively within a small, established support team.
The IT Support Technician will provide direct support to internal staff, responding to logged incidents and requests. On-the-job training for internal processes will be provided by GamCare’s IT Operations Manager.
About You
You will work as part of a team, proactively completing tasks and small projects, gathering information, responding to technical queries, working with stakeholders, using initiative to take action, and identifying improvements to adapt to GamCare’s changing needs. Demonstrable experience supporting multiple stakeholders in a dynamic environment is essential. Skills in updating spreadsheets, generating reports, and analyzing trends are also required.
Key Responsibilities
* Coordinate with the IT Operations Manager on weekly checks related to IT Security, onboarding/offboarding, software licenses, and hardware stock levels.
* Ensure new employees are inducted with all necessary IT tools and access from day one.
* Assist with hardware, software, and telephony projects.
* Maintain office IT and audio-visual equipment, including testing and maintenance.
* Update the IT Service Catalogue and knowledge base, documenting all processes and tasks.
* Minimize system downtime by supporting SLAs and prompt responses based on priority.
* Liaise daily with staff and third-party IT providers.
* Support IT risk management and threat assessments.
* Report on IT incident trends.
Benefits
* 33 days of annual leave plus bank holidays, increasing with service.
* Generous pension scheme with 6% employer contribution and 2% employee contribution.
* Discretionary sick pay from day one.
* 24-hour Employee Assistance Programme.
GamCare welcomes applications from candidates with lived experience of gambling harms. We are committed to equality and diversity, and do not discriminate based on race, religion, gender, age, sexuality, gender identity, or physical ability. Visa sponsorship is limited and only available in specific circumstances. For further information or reasonable adjustments, please contact our team.
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