Trainee Technical Repair Coordinator
£24,000 per annum
Redhill, Surrey
Permanent, full-time
Are you looking to kick-start your career within an office environment? A fantastic opportunity has arisen for a confident and detail-oriented individual to join a hard-working team as a Trainee Technical Repair Coordinator. This full-time position offers comprehensive training and support for professional development.
The Role:
As a Technical Repair Coordinator, you will be responsible for a variety of tasks crucial to the repair process of claims. Your main duties will include:
* Instructing repairers on new and existing claims.
* Allocating vehicles to appropriate repairers or finding alternatives if needed.
* Authorising estimates within set limits and escalating those exceeding limits to Engineers.
* Processing estimates, supplementary estimates, and invoices.
* Liaising with Engineers, Repairers, and Insurers for updates.
* Providing updates to Trusts, Scheme members, and Drivers on repair progress.
* Reviewing end-of-lease charges.
* Supporting assigned handlers with repair actions.
* Updating claim status and records.
* Undertaking diary chasing.
* Handling incoming calls to the department.
About You:
The ideal candidate will be eager to learn and possess the following:
Experience:
* Previous office experience is essential
Qualifications:
* GCSE (or equivalent) in English and Maths is essential.
Skills:
* Great customer service skills
* A confident telephone manner.
* High-level interpersonal skills.
* Excellent attention to detail.
* Ability to follow set procedures meticulously.
* Computer literate with good computer and keyboard skills.
* Strong planning, organisational, and time management skills.
* A flexible approach to work, with the ability to adapt to new practices.
Office based Monday to Friday, 9am to 5pm