Job Summary
We’re looking for a proactive and committed Housing Solutions Officer to deliver a high-quality, customer-focused service across a range of housing matters. In this role, you will play a key part in preventing homelessness by working closely with individuals to understand their circumstances, providing tailored advice, and ensuring that care and support needs are fully considered. You will collaborate effectively with both internal teams and external partners, particularly when supporting clients with complex needs, to achieve sustainable housing outcomes in line with wider council policies.
Key Responsibilities
* Carry out thorough investigations into applicants’ situations and make informed decisions in line with statutory duties and relevant housing legislation.
* Actively promote homelessness prevention initiatives by delivering training and raising awareness among stakeholders.
* Manage a portfolio of partner organisations, build strong professional relationships, and contribute to an out-of-hours rota to ensure continuous service delivery when required.
* Provide detailed investigations and assessments of individual circumstances to inform decisions and actions.
* Deliver outstanding customer care by conducting detailed interviews, providing clear and practical advice, and producing accurate, high-quality correspondence, reports and case records.
* Assess vulnerability and identify appropriate support needs, taking timely and effective action to achieve positive outcomes.
* Work independently and prioritise workloads across competing demands while maintaining a calm, professional manner when dealing with disengagement or difficult situations.
Qualifications & Experience
* Excellent administrative and IT skills, including the ability to maintain accurate records, analyse data and produce performance reports using systems such as Excel.
* Strong spoken English skills to effectively engage with members of the public and provide clear, accessible advice and support.
* Relevant housing qualification or equivalent experience desirable, along with commitment to maintaining up-to-date knowledge of legislation and policy changes.
* Detailed knowledge and practical experience of homelessness legislation and housing law, including making statutory decisions in line with current legal frameworks and guidance.
* Sound understanding of equality and diversity principles and the ability to embed inclusive practices into service delivery and decision-making.
Benefits
* 25 to 32 days’ annual leave: linked to length of service and grade
* Buying annual leave scheme: buy up to 20 days additional annual leave
* Career Pathways: step up in your career or move into a specialist area
* Pension scheme: with generous employer contributions of up to 19.2 per cent (at April 2026) and 3x salary death in service grant
* Generous relocation package: up to £8,000 (subject to eligibility)
* Employee Assistance Programme: free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
* Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
* Training and support: unlimited access to development courses, mentoring and support and clear career pathways
* Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
* Arriva Travel Club: great value savings on local bus travel
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