Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for aCustomerRepresentativein our Home insurancedepartment.
Working Hours/ Shift Patterns:You will work 37.5 hours per weekon aMonday to Friday rotational shift pattern between the hours of 08:00 – 19:00. Please speak to the recruiterregardingfurther flexibility including potential weekend hours.
Training:Theonboardingtraining period runs for8weeks and takes place face to facein the office. Youwill attend training dailyin the office untilweek 12 as youembed your knowledgeand develop your skills to service ourcustomers.Once you complete your training andshowcaseyour competence in supporting ourcustomers your Leaderwillendorse you towork in a Hybridenvironment
Our approach to Hybrid Working:With hybrid working, you have more flexibility, as you usually onlyarerequiredtovisit our office once a week and work remotely for the rest of the time. You can always opt to work from the office morefrequentlyif that suits you better. When we organise training and events you maybe requiredto attend in person for the duration.
Salary:The starting salary is£25,150plus benefits. Upon completing the trainingand coachingperiodwhichusuallytakes12weeks, the salary willautomaticallyincrease to£25,500. There will be opportunities for further salary progressionto£27,500,which can be achievedinas little as12-monthswith the right focus onpersonal development.
Location:Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Ourcustomer teams play a huge role in that, speaking to thousands of customers every day, and delivering thehigh-qualityinsurance service they deserve. Join our Customer Service team andyou’llplay a key role in that service, helping customers to make changes to their policies, dealing withcomplaintsand making sure they have the right cover.
Your Role: Join a fast-paced, customer-focused environment whereyou’llbe the voice of Hastings, supporting our customers with their home insurance needs. From setting up new policies toassistingwith renewals and making policy adjustments,you’llplay a vital role in delivering exceptional service. While the role currently centres around telephony,we’reactively exploring digital capabilities that could shape how we support customers in the future. As these channels evolve, there’s potential for your role to expand into more digitally led interactionsensuring every customer experienceremainstailored, efficient, and aligned with their individual needs.
A key part of your role will beprovidingexpert guidance to customers throughout their home insurance journey, whetherthey’rerenewing an existing policy or joining us as a brand-new customer.You’llensure each policy aligns with their individual needs by actively listening, asking the right questions, and fully understanding their circumstances and any changesrequired. Using your knowledge and our systems,you’llidentifythe most suitable products and pricing options to deliver fair, positive outcomes.
You’llcommunicate clearly and confidently, ensuring customers have a full understanding of their policy, coverage, and available services. Every interaction should be handled with care, professionalism, and precision. Providingaccurateinformation,the first time and helping customers feel informed and reassured.Above all, you’llbe committed to delivering a market-leading customer experience that reflects our values and puts the customer at the heart of everything we do.
About You: An insurance background is not necessary, we see many skills as transferrable, such as resilience,persuasivenessand customer centricity. If you have a background in retail, hospitality, sales or just an interest and passion for customer service,we'dlove toreceiveyour application.
1. Experience in delivering quality customeroutcomes.
2. Self- motivated individuals that take pride in what they do and who candemonstratepoliteness and problem-solvingskills.
3. Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
4. Computer skills:you'lltake inbound calls whilst navigating our in-house softwaresystems.(digital)
What we offer:
Join us andyou’llfinda different wayof doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers,companyand community.
As one of our colleagues,you’llbe helping to drive our growth, so in return,we’llgive you all the support,trainingand development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.
Why become a part of the Hastings Direct family:
5. Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guideyou.
6. Up to 5% annual discretionary Bonus
7. A fantastic open plan modern office
8. We promote a relaxed, friendly & diverse workingenvironment.
9. Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professionalqualifications.
10. 'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
11. Refer a friend scheme - earn £500 for every friend yourefer.
12. We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
13. 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
As a Disability Confident employer,we’recommitted to ensuring our recruitment processes are fully inclusive – what this means to you is ifyou’reapplying for a job with us,you’llhave fair access to support and adjustments throughout your recruitment journey. For this position,we’reregrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions insteadin order toremove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.
If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
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