About The Role
We are looking for an Employee Relations Advisor to join the People team, based from our Customer Support Centre in Walsall. The role will work on a hybrid basis. The Employee Relations Advisor will provide employee relations advice and guidance to our network of retail stores and manage a high‑volume employee relations caseload in accordance with company policy, procedures and best practice.
As Employee Relations Advisor, You Will
* Provide consistent expert advice to the store network and Area Managers on HR policy and procedures.
* Advise predominately over the phone and via email on all HR casework such as absence, performance, grievance, disciplinary and contractual queries.
* Produce accurate HR casework documentation to a high standard in line with the service level agreement.
* In conjunction with the team, highlight any trends or inconsistencies to be used in identifying opportunities for continuous improvement.
We Are Looking With Someone With
* Strong experience of working as an Employee Relations Advisor in a multi‑sited and fast‑paced environment.
* Proven experience of managing a large employee relations caseload including absence, performance, grievance, disciplinary cases.
* Ability to prioritise high‑volume workload with an awareness of implication in respect of cost and risk.
* Strong communication skills with the ability to present recommendations in a confident and business‑like manner.
* The ability to identify opportunities for continuous improvement that will impact business performance, productivity and the development of HR within the business.
We Offer Rewards That Go Beyond The Payslip
* 10% employee discount card with increased discount events over the year.
* Celebrate your birthday – you’ll get an extra day off for your birthday.
* 28 days holiday a year including banks, rising by one day a year up to 33 days.
* Annual bonus scheme, with the opportunity to earn up to 10% of your base salary.
* Free parking onsite.
* Wellbeing partnership with Retail Trust providing a range of resources.
* My Staff Shop discounts and shopping vouchers.
* Access to up to 50% of your monthly earned wages early via partnership with Stream, along with savings and financial advice.
* Training and development opportunities, including qualifications and internal programmes.
* Life assurance, loyalty service awards and pension.
Additional Information
Bring your energy, teamwork, and get stuck‑in approach — and we’ll help you build your career with us!
We’re committed and proud to our inclusive culture, and that starts with the recruitment and selection process. If you require a reasonable adjustment during the recruitment process, please do share this with us on your application form and we’ll make every effort to meet your needs.
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