We’re looking for a Scheduling Team Lead to manage and support our Scheduling Coordinators, ensuring a smooth customer journey from order through to installation.
In this role, you’ll lead day‑to‑day scheduling operations, coach your team, and work closely with field engineers and Service Delivery Managers to deliver efficient, right‑first‑time installation outcomes.
What You’ll Do
Lead, coach and develop a team of Scheduling Coordinators
Allocate daily workloads and monitor performance against key KPIs
Act as the escalation point for customer and engineer issues
Oversee scheduling, pre‑siting, dispatch and voucher workflows
Ensure accurate system records and smooth in‑day operations
Identify and resolve issues impacting customer experience or installation success
Support operational reporting and continuous improvement
What you will need
Experience leading a scheduling, customer service or operational support team
Strong organisation, communication and problem‑solving skills
Ability to make quick decisions in a fast‑paced environment
Experience with scheduling or CRM systems
A detail‑focused, customer‑centric approach
If you enjoy leading teams and improving customer and operational performance, we’d love to hear from you.
REF-(Apply online only)