Full Time. £36,500 per annum.
Are you passionate about delivering exceptional housing services and leading teams to success? We are looking for a dynamic, assertive and proactive Housing Manager ready to make a difference to young people's lives.
We are a youth-focused registered provider of social housing, currently providing 30 bedspaces with ambitions to create more.
This role is focused on landlord services and compliance, particularly with regard to occupancy, rent / service charge collection, the pro-active resolution of behavioural / engagement issues and the processing of complaints.
We currently provide youth support coaching via a separately managed programme; oversight of this does not currently form part of the Housing Manager role.
As a part of our management team, you will be involved in dealing with staffing, client or other issues across the wider organisation as they arise, and you will be part of our On Call rota.
You will be able to develop a strong understanding of our various services and users, and particularly the issues arising in an accommodation setting for young people.
Selection Arrangements
You can apply at any time – there is no closing date. We shortlist on the 10th and 25th of each month (deadline 11am) but do look at applications earlier when we can.
All applications are scored against our person specification.
Please note that we are only able to contact shortlisted candidates. If you do not hear from us within three weeks you've unfortunately not been successful on this occasion.
Hours of Work
40 hours plus On Call duties.
This is an on site position and not generally suitable for dispersed working.
Work will be on site and usually between the hours of 8am and 6pm, with some cover required across the full rota as necessary.
The On Call provision is in place at all times, including weekends, nights and Bank Holidays, and is covered on a rota basis with three or four individuals.
We are able to take a reasonable number of other committments into consideration when planning the On Call rota, with each person doing an equal share of Bank Holidays, weekends and everyday cover.
Job Purpose
To manage YMCA Doncaster's housing provision, being responsible for rent collection, void management, behaviour management, engagement in other YMCA Doncaster offerings, and the monitoring of performance across those areas, and to manage occasional funded projects as agreed.
Main Responsibilities
* To be accountable for meeting or exceeding targets for rent collection, applications and void management.
* To oversee the proactive management of behaviour, engagement and complaints.
* To provide line management to the housing team including recruitment, induction and training.
* To advise senior staff on matters impacting policies or procedures, and to bring day-to-day experience to developmental / strategic discussions.
* To contribute to gathering information and evidence relating to the regulatory framework for registered providers, safety issues and other licencing and similar matters.
* To take responsibility for the operation, performance and monitoring of funded programmes as agreed (eg food cupboard stocks, move on grants, resident voice).
* To maintain effective relationships with resident clients, ensuring the provision of a professional and customer-focused service.
* To oversee YMCA Doncaster's client recording system for residents and other beneficiaries, including implementation, inductions and troubleshooting.
* To submit CORE and other individual returns as necessary.
* To manage specified income and expenditure budgets, ensuring good value and identifying cost-saving opportunities.
* To provide regular and occasional reports as required, including for the monitoring of targets.
* To cover accommodation, reception or other duties where necessary in times of absence or vacancies.
* To act as a shift Duty Manager, including dealing with any safeguarding, staffing, client or other issues arising during periods of duty.
* To be part of the On Call rota with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at short notice when no other cover is available.
* To develop and maintain appropriately professional relationships with clients, users and other staff, and to maintain confidentiality at all times.
* To represent senior staff and the Association positively in all relationships, both internal and external.
* To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.
* Other reasonable duties as required from time to time by the Line Manager.
Person Specification – Please ensure that your application clearly demonstrates how you meet each of the criteria below.
* Recent experience in housing services including understanding of occupancy, rent / service charges collection, behavioural issues and complaints.
* Minimum of five GCSEs or equivalent, including maths and English, to minimum grade C.
* Experience of managing a complex and unpredictable workload effectively.
* Experience of managing people including regular supervision and performance management.
* Able to work within organisational procedures and clear structures.
* Experience of monitoring performance and meeting targets.
* Able to be assertive and persistent where necessary to get things done.
* Understanding of the key issues for social housing in England.
* Able to take a proactive and preventative approach to the work.
* Strong organisational and administrative skills, including attention to detail when inputting data and creating reports.
* Able to use Microsoft Word and Excel to a high standard, and able to implement or adapt to new technologies where efficiency can be improved.
* Effective verbal and written communication skills, including the ability to communicate well with colleagues as well as with customers or clients with complex needs and / or challenging behaviours.
* Capable of taking responsibility for unexpected situations and making significant decisions in accordance with policy.
* Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.
* Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.
* Able to work varied and unsociable hours where needed.
* Able to cover as part of the On Call rota and to attend site within two hours in the event of an emergency.
Employment in this role is subject to
– a minimum of two references, including all employment during the past three years.
– a satisfactory Enhanced DBS check.
We also ask successful candidates to complete a medical questionnaire, and to have an online occupational health assessment to confirm suitability for night and lone working.
About YMCA Doncaster – Why Us?
For information about working at YMCA Doncaster, including the benefits we offer to staff, please click through to our main jobs page.
Queries
We aim to make our job information as clear as possible. If you are considering making an application yourself, and have a query that is not answered above, please email your query to
Please note that we accept direct applications only; we do not deal with agencies or other third parties.