Part Time Jewellery Sales & Customer Care AssociateCompanyE.C.OneLocationExmouth Market, LondonSalaryDependent on experienceTypePart time, minimum 2 days per week (3/4 weekends)PublishedSeptember 19, 2025DeadlineOctober 23, 2025Save### Part Time Jewellery Sales & Customer Care Associate#### E.C.One#### Clerkenwell, London EC1**Hours:** Part time, minimum 2 days per week (3/4 weekends). Flexibility required during busier trading periods (e.g. Christmas).**About E.C.One**At E.C.One, we believe jewellery should be contemporary, beautifully crafted and responsibly made. As the UK’s first B Corp certified jewellery workshop - and winner of Bespoke Jewellery Retailer of the Year and Responsible Jewellery Business of the Year - we’re proud to lead the way in ethical, sustainable design.Our Clerkenwell shop and workshop are inspiring spaces where customers connect with our jewellery, our makers and our story.**The Role**We’re looking for a confident, motivated individual with a passion for contemporary jewellery and outstanding customer service. The role blends gallery retail with personalised client care: you’ll support bespoke design appointments, guiding customers through the process of designing and creating jewellery, alongside day-to-day sales and customer service.**Key Responsibilities*** Provide excellent customer service in-store, online and by phone* Welcome visitors, maintain an inviting shop and update visual displays* Support bespoke consultations: prepare pieces and references, take notes, organise quotes, and manage follow-ups* Assist with inventory and stock management: receiving deliveries, prepping items for photography, pricing, and displaying products* Process and dispatch web orders promptly and professionally* Monitor and replenish packaging and essential supplies* Support repairs and aftercare with clear, professional communication**Skills & Experience****Essential*** Customer service experience (including email / online support)* Excellent written and spoken English* Strong attention to detail and organisational skills* Able to multitask across front of house and back office tasks* Friendly, proactive team player* Passion for contemporary jewellery and design* Availability on weekdays and weekends (including Sundays and peak trading periods)**Advantageous*** Jewellery making or gemstone knowledge* Experience in a retail or gallery environment* Familiarity with stock / inventory systems**What We Offer*** Competitive pay* Staff discount on E.C.One jewellery* Training in product knowledge, ethics and customer care* The chance to work in an award-winning, ethical, B Corp certified jewellery business**How to Apply**Please send your CV and a cover letter to Jos by using the application form below. Applications will be reviewed as received.E.C.One is an award winning jewellers based in Exmouth Market, Clerkenwell. Established by Jos and Alison Skeates in 1997, the company has won many prestigious awards and is renowned for leading the way in precious, ethical and sustainable jewellery. We source our materials from ethical and sustainable sources, and our manufacturing processes are designed to minimise our environmental impact. As well as showcasing a variety of jewellery designers, we specialise in bespoke design and manufacture in house. The company was the first certified B Corp jeweller in the UK and as such, give 1% of our turnover to charity, care deeply about where our materials are sourced, and importantly we place great value our team. We pride ourselves on keeping making skills alive, have trained two Goldsmiths and currently have an apprentice indentured with the Goldsmiths’ Company.### Apply NowApplying for a job on Benchpeg is easy.All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. 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