Major Incident and Change Manager - Defence & National Security
Location: Farnborough (Hybrid)
Salary: £75,000 + excellent benefits
Clearance: Must be eligible for UK SC clearance + UK Eyes Only (UKEO)
A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments.
You'll be at the heart of keeping services resilient, ensuring incidents are resolved with minimal disruption, and changes are delivered in a controlled and visible way. If you want to work in a business where your decisions directly influence operational outcomes, this role offers the autonomy and scope to make a lasting impact.
What you'll be doing
1. Leading the response to all major incidents, ensuring timely investigation, resolution and communications to stakeholders
2. Driving structured post-incident reviews, root cause analysis and tracking actions to completion
3. Managing and chairing Change Advisory Boards in line with ITIL processes
4. Ensuring risk and impact assessments are completed, approvals secured, and changes communicated effectively
5. Maintaining an accurate change schedule and updating the CMDB to refle...