Bonus scheme, 22 days holiday + bank holidays (increases with service), Casual dress code, Life cover (4x salary), dental scheme, pension & more! Join a growing team where your digital communication skills will make a real difference. As a Digital Customer Support Agent, you'll provide support through channels like email, live chat, WhatsApp, SMS, and social media—helping customers through loan applications and account management.
What You'll Be Doing:
* Respond to customer queries across multiple digital platforms
* Guide applicants through loan processes and documentation
* Support existing customers with account questions and payments
* Identify and assist vulnerable customers with tailored care
* Flag potential fraud or risks appropriately
What We're Looking For:
* Strong written communication with a human touch
* A positive, proactive approach to teamwork and problem-solving
* Comfortable using multiple systems and tools
* Eager to learn and take on new challenges
What You'll Get:
* Access to cutting-edge tools and AI technology
* Experience in a regulated, customer-focused environment
* Independence and flexibility within a supportive team
* Opportunity to grow with a small, impactful company
Southampton Central
Full-time | 37.5 hrs/week | Shifts between 8am–6pm
Approx. 1 Saturday/mon...