Better places, thriving communities.
What's the role about?
Are you an experienced, technology-focused HR Specialist? We're looking for you to join our team!
You will make sure HR services run smoothly by being the main link between the business and our offshore service partner. As an expert in HR processes, handling escalations, checking service performance, and leading improvements will make your work exciting and varied. This includes making processes simpler and faster, using technology and automation tools like agentic AI. You'll also manage HR projects, ensure we follow policies and laws, and help build efficient, future-ready ways of working.
You'll need strong people and project management skills, great attention to detail, and the ability to work on your own while collaborating with others.
What will I be doing?
You'll be the main contact for HR services, managing escalations and making sure service levels meet business needs, strategically leading and influencing our third-party provider in excellent HR service delivery. You'll also:
1. Lead Area Ownership: Take responsibility for one of these areas: Administration, Starters Leavers & Movers (SLAM), Right to Work, or Helpdesk Enquiries.
2. Improve Processes and Fix Issues: Find ways to make processes simpler, faster, and better for managers and colleagues. Investigate problems and make sure solutions are put in place.
3. Use Technology: Help introduce agentic AI and digital tools to automate tasks and improve accuracy.
4. Stay Compliant and Work Together: Support audits and checks so everything meets legal and company standards. Partner with stakeholders to support HR projects and improve People Operations.
5. Share Knowledge: Train managers and offshore teams on HR systems and best practice.
6. Use Data: Monitor data quality, onboarding checks, and legal requirements.
What are we looking for?
7. Good knowledge of HR and experience in shared services or outsourced environments.
8. Ability to manage complex queries and deliver great service in a busy setting.
9. Strong stakeholder management skills and the ability to build good relationships.
10. Comfortable using technology and supporting digital change.
11. Excellent organisational skills and able to manage multiple priorities.
12. High accuracy, confidentiality, and attention to detail.
13. Knowledge of process improvement methods like LEAN (preferred).
14. Experience with HR systems such as SAP, SuccessFactors, and Microsoft tools like Copilot, Loop, and Office .
Where will I be based?
We offer a flexible hybrid working model. You'll need to travel to our Birmingham office once or twice a week and occasionally to India to drive offshore operations. There may also be travel to other Mitie offices.
Sound like an exciting role for you? Apply today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at .