Job Description Square 4 is recruiting permanent colleagues to join our new Complaints Operation and become part of the wider Square 4 Team. Staring mid-April, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business. As a Complaints Handler you will : • Work with a global, market-leading client within the Motor Finance sector • Investigate and resolve customer complaints relating to customer service and payment-related issues • Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times About You We’re keen to speak with candidates who have experience handling complaints within Motor Finance or a similar Financial Services environment and who demonstrate a genuine passion for delivering excellent client outcomes. You will be able to demonstrate: • Previous complaint handling experience within a Motor Finance or Financial Services organisation • A good understanding of the industry and FCA regulations • Excellent customer service and communication skills • Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence • A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes • A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations Benefits Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required. We offer our permanent employees: • The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day • Hybrid working from our modern Leeds city centre office following your initial training period onsite • Investment in training and development to support your career aspirations • Pension scheme • 33 Days annual holiday allowance (inclusive of Bank Holidays) • Employee Discounts and Cashback Schemes • Discounted Parking and local gym memberships • Onsite refreshments provided If you are interested in this opportunity, click the apply link online and send an updated copy of your CV today to recruitment@square4.com