Technical Services Support Assistant (Apprenticeship)
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About Us
With a wide range of roles available nationwide, Anchor offers a supportive environment, employee assistance programmes and wage advances with Wagestream. Anchor Academy provides accredited online training to progress your career.
Job Description
Job Role: Technical Services Support Assistant (Apprenticeship) | Working Hours: Monday to Friday, 9:00-17:00 (flexible) | Salary: £13.45 per hour | Location: Anchor Group Services HQ – Carlton House, Chester Business Park, CH3 9QE | Reporting to: Technical Services Director
Overview
This hands‑on apprenticeship role provides practical technical and administrative support to ensure our IT and security systems are set up, maintained and operating effectively across the business. The position is ideal for someone starting a career in IT or technical services and combines on‑the‑job experience with structured learning through an approved apprenticeship programme.
Main Responsibilities
* Provide first‑line IT support for minor issues, software installations and equipment setup.
* Assist with the configuration and preparation of IT equipment including laptops, PCs, mobile phones and routers.
* Support the set‑up, deployment and maintenance of security systems including CCTV and access control.
* Deploy and maintain customer dashboards, ensuring accurate and timely delivery.
* Build and maintain electronic forms and document libraries for use by field‑based staff and internal teams.
* Provide remote support to engineers and clients to resolve technical issues.
* Maintain accurate records of equipment and support stock management processes.
* Assist with scheduling and coordination of engineer diaries and on‑site installations.
* Help document technical processes and update internal systems.
* Support the delivery of technical projects, system rollouts and pilots.
Requirements
* Passion for technology and interest in IT, technical support or security systems.
* Basic understanding of networking, IT hardware or coding is desirable.
* Strong organisational and problem‑solving skills.
* Good communication skills and ability to work collaboratively in a team environment.
* Enthusiasm for learning and developing technical knowledge.
* Full UK driving licence – desirable.
Benefits
* 20 days holiday per annum + 8 bank holidays.
* Auto Enrolment Pension (if earnings reach the minimum requirement for auto‑enrolment).
* Stream – access to pay as you earn it.
* Cycle to Work Scheme available.
* Free Employee Assistance Programme 24/7 including access to counselling.
* Hospital Saturday Fund.
* Reward and Recognition awards.
What’s Next?
If you think you have what it takes, APPLY NOW and we’ll be in touch.
Equal Opportunity
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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