Job overview To undertake reception and routine administration duties in support of clinical and non-clinical activity, ensuring a professional and efficient reception service is provided for all visitors including service users, carers, contractors, external and internal stakeholders, along with site colleagues and teams. • To provide a high standard of service to all colleagues resulting in safe and effective treatments for service users & their families/carers • Support the provision of a flexible service • Duties provided within defined time standards • Compliance with appropriate legislation and LPFT policies • Feedback from colleagues and other stakeholders • Compliance with CQC standards • Accurate and appropriate information is recorded appropriately using the Trust’s information systems • Productivity targets are met Advert To provide administration duties including taking or relaying accurate messages, dealing with incoming and outgoing post, photocopying, room bookings and assisting with the effective dissemination of information as appropriate. Communicate sensitively with any individual attending site, maintaining strict standards of confidentiality and professionalism, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required. To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same. To manage workload under supervision, seeking advice when required, performing routine administrative tasks to support site teams when requested, to the acceptable standard of quality and accuracy. To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems and Datix and to update these systems in a timely and accurate manner and in accordance with Trust policy. Where needed or instructed, to assist in the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy. Working for our organisation Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do. You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this! We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more. Detailed job description and main responsibilities Please view the attached Job Description and Person Specification documents for complete details regarding this post. When completing your application, please demonstrate how you meet the role criteria. We can also offer you many staff benefits to help support you which include: • Early access to Psychological Therapies and Physiotherapy • Competitive annual leave allowance • Car leasing scheme • NHS pension scheme • Free eye tests • Money saving options through our salary sacrifice scheme • Discounts on major high street retailers and restaurants Get in touch today: Our friendly team is here to answer any questions you may have about our roles. For more information, please contact Wendy Thompson, Team Manager via email at [email protected] Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected. As an ethical recruiter we will not pursue applications from red list countries as defined by the World Health Organisation. In order to pursue and apply for this role you must have UK NHS experience. We reserve the right to withdraw or close a vacancy at any time. We will give priority to employees who are at risk.