Post Office Counter Clerk With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘ Your Hub of the High Street ’. About the role As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us. Key responsibilities will include; Delivering an exceptional customer service to all customers Managing queues and ensuring that customers can access the services they need quickly and simply Meeting high standards of governance and attention to detail Being part of a team and supporting colleagues About you A passion for customers, having an exceptional experience in store Confidence in communicating within the team Motivation to achieve fantastic results and standards Adaptability to meet company requirements and goals About us Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares. Company benefits for our store colleagues include in-store employee discounts, generous 3 rd party discounts, employee assistance programme, flexible shifts, company pension, and much more! At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help! Read | Learn | Play | Bank | Post Notes for this role within branch: Applicant must be 18 due to the nature of some services we offer. Must have confidence in counting high quantity of cash both fast and accurate. We deal with alot of paper documentation and legals in here, things must be processed accurately so attention to detail is a must, getting these things wrong causes the customers issues along with the branch being fined. GDPR regulations must be followed. This contract is for 12 hours basic per week, 3 days minimum availabilty, Saturdays are a must. Ideally the applicant has a desire to begin there career with us here at post office, Overtime available and even more if willing to travel out to other branches (expenses paid for by company). Overtime will increase at some point in the future, previously I was a multisite manager so this position was a 30hr, but due to leavers I now remain in branch. Should this applicant prove strong enough over time then i shall return to other duties and the hours would increase. Applicant must be strong skinned, it's not a job where we get alot of thanks, you must instead pride yourself and the team in what we do. Some days can be hard work and high stress,we get rude comments from customers like any customer facing position, however we always make it through. Other details Job Family SA Pay Type Hourly Job Start Date 01 August 2025