Title: Health Technologies Admissions Coach
Agency: Germanna Community College
Location: Stafford - 179
FLSA: Nonexempt
Hiring Range: $49,717-$62,422; Annually, Plus Full State Benefits
Full Time or Part Time: Full Time
Job Description:
Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.
Germanna Community College seeks a full-time Health Technology Admissions and Enrollment Specialist in Enrollment Services. This role guides students through admissions, registration, and financial aid, and refers them to Counseling, Disabilities Services, Veteran’s Affairs, Testing, and other support services. The candidate will assist Nursing and Health Technologies applicants through the Germanna application process and communicate with GCC faculty, staff, and Health Technologies personnel. They will provide accurate information on Health Technologies programs, admissions, and registration, and ensure applicants have the necessary credentials and documents. The specialist will handle in-person, email, and phone inquiries about Health Technologies programs and support prospective, new, and continuing students in accessing academic and student support services. They will collaborate with college colleagues to address enrollment barriers and aim to enroll prospects within 24-48 hours of the first inquiry. Extensive training in the Culture of Care, a toolkit for on-the-job reference, and ongoing professional development will be provided. This position may require travel between campuses and working some evenings and weekends.
The ideal candidate will identify prospective Health Technologies students, follow up to convert them from prospects to applicants, and exhibit excellent problem-solving skills, the ability to connect with a diverse population, and attention to detail. They will provide follow-up, troubleshoot barriers, and outline the new student process.
Major Duties and Responsibilities:
1. Serve as the primary point of contact for new students, decreasing fragmentation of services and providing quality care across a continuum of enrollment requirements.
2. Monitor prospective student and applicant progress throughout the enrollment process.
3. Provide information about Germanna Community College career and educational pathways, as well as the enrollment process for all prospective applicants.
4. Guide interested students through both credit and non-credit Health Technologies admissions processes.
5. Provide personalized outreach, guidance, and referrals to students, supporting them from initial interest until admission to their selective healthcare program of choice.
6. Attend academic and student support departmental meetings.
7. Schedule, attend, and lead Health Technology selective admissions meetings as needed in the absence of the Retention Assistant Registrar.
8. Partner with Recruitment and Outreach to ensure clear and consistent communication of our programs, processes, and outcomes to healthcare partners and their constituents.
9. Attend Health Technologies Open House events, both virtual and in-person.
10. Collaborate with college staff, particularly health technology administration, faculty, and staff, to eliminate the need for prospective students to seek solutions independently.
11. Review and resolve any student stops/holds and Plan Sequences reports to ensure records are accurate for Financial Aid.
12. Guide prospective students through the credit admissions process, answering questions, connecting them with financial aid and academic advisors, enrolling them in prerequisite courses, and continuing to advise them until the selective admissions process is complete.
13. Guide interested students on creating their non-credit profile and connect them with the workforce advisor for discussions about aid for the cost of the credential course.
14. Oversee and lead the creation and maintenance of Health Technologies score sheets for selective admissions programs.
15. Create and maintain internal Health Sciences admissions how-to guides to improve the admissions cycle processes for all Health Sciences programs.
16. Maintain all nursing student files and records for each admissions cycle for accreditation auditing.
17. Maintain logs and case management files to record contact, issues, outcomes, and data reporting on growth in all Health Technologies selective programs.
18. Prepare new students for academic advising appointments by equipping them with information for academic planning after admissions coach onboarding conversations.
19. Provide basic transcript and transfer credit evaluations.
Minimum Qualifications:
20. Experience in a higher education setting.
21. Excellent customer service skills with the ability to provide support and guidance to a diverse student population.
22. Basic understanding of academic and workforce healthcare programs processes, policies, rules, and regulations.
23. Experience with Microsoft Office and database management.
24. Strong communication skills, both written and verbal, for effective interaction with students, faculty, staff, and external partners
25. Understanding of case management and holistic student support approaches.
26. Knowledge of institutional policies and procedures with the ability to interpret and apply them.
27. Detail-oriented with the ability to manage multiple tasks and prioritize effectively.
28. Experience with or willingness to learn AI tools
Additional Considerations:
29. Bilingual (Spanish).
30. Previous experience in Healthcare Admissions, Enrollment Services, Admissions Office, or related field, equivalent to relevant work experience.
31. Experience using a Student Information System (PeopleSoft, Lumens, Banner, etc.).
32. Experience engaging, advising, and working with a diverse student population.
33. Strong organizational skills to manage student records, admissions documents, and case management files.
34. In-depth knowledge of selective admissions processes and requirements specific to Health Technologies programs.
35. Effective problem-solving and decision-making skills to address student inquiries and enrollment barriers.