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Property Services Advisor - 12-month secondment, Newport
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Client:
Nationwide Building Society
Location:
Newport, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
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Job Description:
As a Property Services Advisor, you will be the first point of contact for all property related issues. You’ll provide solutions to property related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.
This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.
The role within the Property Performance Centre aims to provide a safe and comfortable environment, maintain our branch promise, and enhance the look and feel of our estate.
The working hours are 35 hours per week, with shift patterns Monday to Friday:
* 08:00 – 15:30
* 09:00 – 16:30
* 10:30 – 18:00
* 11:30 – 19:00
Additionally, a rotational shift basis working 08:00 – 15:30 on Saturdays every 6 weeks is required.
We support hybrid working, with at least two days per week based at our Swindon, Northampton, or Bournemouth office. Further details will be provided if your application is successful.
Your responsibilities include answering calls, case managing repairs, and working closely with the Property Services team to support colleagues across the estate, managing workflows, and finding solutions outside of standard processes.
Minimum requirements include:
* Telephony-based customer service experience
* Excellent communication skills
* IT literacy, including MS Office
* Ability to multitask
* Resilience and problem-solving attitude
Our customer-first behaviors include:
* Feel what customers feel
* Say it straight
* Push for better
* Get it done
We encourage demonstrating these behaviors in your application.
Nationwide is a mutual owned by its members, committed to fairer finances and putting customer needs first. If you’re inspired by this mission, apply now by attaching your CV and answering a few questions. We will contact all applicants after the closing date.
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