As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations.
Hybrid role - 3 days in the Office, 2 days working from home
Key duties include:
* Managing the day to day operations of Qualtrics XM platform surveys and feedback.
* Scripting questionnaires including skip logic dashboard development and data collection.
* Customer Experience data analysis insights.
* Data interpretation and storytelling leveraging analytics on the Qualtrics platform.
* Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required.
Skills & experience:
Essential -
* Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.)
* Ability to configure the Qualtrics platform.
* Ability to support Customers with in-depth Qualtrics platform knowledge.
Hours of work:
37.5 hour week - can be worked flexibly within the hours between 7am - 7pm.
Benefits include:
* 25 days annual leave
* Up to 15% discretionary performance based bonus per annum
* Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
* Permanent Health Insurance
* Private Medical Insurance
* 4x Life Assurance
* £35 per month Flexible Benefits allowance, e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.
If this insight Analyst role is of interest, then please apply now