TipTopJob – West Midlands, England, United Kingdom
Field Service Technician
Job Purpose
Working from our Birmingham and Leamington Spa depots to enable the company to meet contractual service standards. You will complete initial training in the workshop reconditioning wheelchair equipment, then work in the field delivering, collecting and repairing wheelchairs. After training, most jobs are completed as a first‑time fix.
Salary & Hours
Salary: GBP 28,730 per annum.
Working hours: 8:00 am – 5:00 pm, Monday – Friday.
Key Responsibilities
* Servicing and repairing powered and manual wheelchairs in the field to achieve first‑time fix whenever possible.
* Delivering and collecting wheelchairs to and from users’ homes and NHS departments, following infection control policy.
* Completing all paperwork accurately on job cards for parts used and actions taken.
* Using supplied PPE as instructed.
* Working out‑of‑hours when rostered.
* Observing all regulations for driving company vehicles and complying with health and safety laws.
* Maintaining the vehicle in a tidy state and replenishing parts daily.
* Performing weekly vehicle safety checks and van check sheets.
* Maintaining a professional customer service attitude and wearing uniform and identification badge at all times.
* Prioritising and organising workload with line manager, when appropriate.
* Safely maintaining all tools and equipment provided by the company, per handbook.
* Agreeing to undertake all necessary training to maintain required skills.
Qualifications
* Full UK driving licence.
* Successful enhanced DBS check (company‑paid).
* Ability to move and handle loads and equipment safely.
* Preferred experience in face‑to‑face customer contact.
* Awareness and understanding of people with disabilities.
* Flexible approach to changing working conditions and environment.
* Initiative within set role boundaries.
* Use of mobile phone to relay photographs.
* Good written and verbal communication skills.
* Ability to give clear instructions to clients.
* Basic computer skills for diagnostic purposes.
Physical Demands
* Moving and handling equipment and accessories following handling guidelines.
* Standing at a bench to work.
* Kneeling/crouching.
* Using ramps and other agreed moving equipment.
Challenges
* Responsive to changing priorities as set by line manager or customer service team.
* Commitment to short‑notice overtime if required by emergency response.
* Responsibility for out‑of‑hours duties.
Confidentiality
All service user information must be kept private and confidential and not disclosed to any other person.
Health & Safety
Take reasonable care for own health and safety and that of others who may be a party to the job.
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