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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions within the store
* Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
* Assisting with customer queries using strong product knowledge, including allergies and dietary requirements
* Working with your team to maintain cleanliness and store upkeep
* Performing duties on the shopfloor and in other store areas as needed, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain new skills and experience
Who we are looking for
* A passion for delivering a great customer experience with a friendly smile
* Experience in a customer-facing role and a passion for hospitality
* Ability to work well within a team, build relationships, and enjoy celebrating successes
* Punctuality, professional appearance, and a proactive, hardworking attitude
* Eagerness to learn new skills and gain experience
* Ability to thrive in a busy, fast-paced environment
* Ability to demonstrate our values — being one team, continuous improvement, bringing a smile, living and breathing gardens, and making it work for our customers
What we offer
* Generous annual leave entitlement, with flexible holiday scheduling and limited statutory days off
* Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
* Support through Retail Trust — confidential support, virtual GP, free counselling, and discounted retail rewards via our employee wellbeing platform
* Development opportunities through Dobbies Academy, our eLearning platform and training programs
* A vibrant, passionate, diverse culture committed to customer satisfaction
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, creating a welcoming environment for customers. We are dedicated to being a great place to work, encouraging colleagues to be their best every day, share successes, and work together to serve our customers.
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