About the Role
Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating the development and related activities, and providing a hassle- and worry-free retirement living lifestyle for Home Owners.
Reporting to the Area Manager, you will manage the maintenance of the property and deliver a first-class service to Owners. In this autonomous role, you will be the on-site trusted contact and a friendly neighbour for Owners. You will liaise with customers and suppliers, manage contractors, schedule maintenance, complete health and safety checks, organise activities and events for Owners, and more.
This role is pivotal to the Lodge’s success, the Owners’ enjoyment and is highly rewarding.
Responsibilities
* Coordinate the development and related activities to support Home Owners
* Manage property maintenance and coordinate contractors
* Schedule maintenance and perform health and safety checks
* Organise activities and events for Home Owners
* Provide a first-class customer service experience and act as the on-site go-to person
About You
This position is ideally suited to people with experience in retirement living, social housing, hospitality, uniformed services, charity or health & social care sectors. A successful Lodge Manager should enjoy front-of-house work and be focused on delivering excellent customer service with strong administration skills.
Key qualities include a passion for customer service, outgoing and friendly personality, sensitivity and diplomacy, and the ability to manage safety and security with good judgement and calm under pressure. You should be comfortable working independently and using initiative.
To support event organisation and maintenance administration, you should be an accomplished administrator, computer literate, with experience using Microsoft Office applications, including Excel and Outlook.
How You’ll Be Rewarded
* Annual holiday entitlement of 24 days + Bank Holidays
* A day off on your Birthday
* Life Assurance
* Eye Care reimbursement
* Colleague Introduction reward scheme
* Professional development and qualifications
* Thorough induction and ongoing training
* Immensely rewarding work
About Us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are growing rapidly and have ambitious plans for the future. Join us and be part of a professional, award-winning, customer-focused team.
Our TORCH values: Trust / Openness / Respect / Communication / Honesty.
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Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
Location: Hardy Lodge, Shaftesbury, SP7 8GY
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