Overview
Join to apply for the Retail Optical Assistant role at Vision Express.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. You may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Your goal is to provide excellent customer service and ensure that customers leave happy, with eyewear that fits properly and meets their vision needs. We promote flexible working options and are open to discussing a suitable ideal working week.
We are Vision Express, with over 550 stores across the UK and Ireland, part of the EssilorLuxottica family.
Responsibilities
* Provide excellent customer service with personalised assistance, addressing customer needs and concerns
* Communicate clearly and translate professional terminology into language understandable to customers
* Maintain accurate customer records, prescriptions, and requirements to provide informed service and product recommendations
* Work as part of a team across the store
* Work under pressure in a fast-paced retail environment
* Engage with customers confidently, showing passion, drive and enthusiasm
* Inform customers about optical products and services (frames, lenses, contact lenses) and promote products to support store targets
* Maintain store appearance, ensuring it is organised and stocked in line with marketing guidance
Qualifications / Skills
* Ability to provide excellent customer service and build rapport
* Strong communication skills and ability to simplify technical information for customers
* Attention to detail for accurate records and prescriptions
* Team player with the ability to work across the store
* Resilience to work in a busy retail environment
* Knowledge of optical products and services or a willingness to learn
Benefits
* Sales and performance-based bonus
* Pension scheme
* Life Assurance - 2x basic annual salary
* Free eyewear annually with eligibility from day one
* Discounts, employee assistance program, and flexible health-related benefits
* 33 days annual leave (increasing with length of service) with holiday purchase/sell option
* Opportunities to join company-wide communities and knowledge sharing
* Cycle to work scheme and other lifestyle benefits
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