1. Join a high-performing team with strong opportunities for career growth.
2. Access a comprehensive benefits package.
About Our Client
Our client is a well-established organisation with a strong reputation for innovation within the financial services industry.They are committed to investing in their people, offering continuous learning opportunities and a supportive environment where employees can thrive and build long-term careers.
Job Description
This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments.
Please note, this is a fully on-site role.Key responsibilities include:
3. Managing and resolving support tickets in line with defined KPIs
4. Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure
5. Supporting major incident management and disaster recovery activity
6. Maintaining and contributing to the knowledge management database
7. Managing device lifecycle processes including builds, deployments, recovery, and decommissioning
8. Configuring and provisioning hardware and software using SCCM and Intune
9. Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management
10. Collaborating with internal teams, service providers, and stakeholders
11. Contributing to continuous service improvement initiatives
The Successful Applicant
To be successful in this role, you will bring:
12. At least 2 years' experience in a deskside support or similar role
13. Experience at both 2nd and 3rd line support.
14. Strong technical knowledge of SCCM build systems and Intune MDM
15. Experience managing the full device lifecycle (build, deploy, return, decommission)
16. A customer-focused approach with excellent interpersonal skills
17. Strong troubleshooting and problem-solving abilities in complex environments
18. Clear communication skills with the ability to explain technical concepts to non-technical users
19. Familiarity with ITIL processes and working within structured IT environments
20. A proactive, organised, and resilient mindset with the ability to manage multiple priorities
What's on Offer
21. Competitive salary ranging from up to £40,000
22. 26 days annual leave, plus a wellbeing day, volunteer day, bank holidays and the ability to buy up to 5 extra days leave.
23. Opportunity to work in a professional and collaborative environment in Leeds.
24. Comprehensive benefits package tailored to support your career and personal development.
25. Engagement with a large organisation offering stability and growth opportunities.
If you're ready to take the next step, feel free to apply!