Your Company
A leading and well-established organisation with a strong presence across the UK and Ireland is seeking an experienced IT Help Desk Supervisor to join its growing technology team.
Supporting a wide range of business-critical systems spanning ERP, reporting, infrastructure, and applications, this organisation places technology at the heart of its operations. You will join a collaborative environment where innovation, reliability, and continuous improvement are key priorities.
As IT Help Desk Supervisor, you will lead the day-to-day operations of the IT service desk, combining people management with hands-on technical expertise.Key aspects of the role include:
* Leading and developing a team of IT support professionals
* Managing ticket allocation, workload balancing, and service desk performance
* Acting as the escalation point for complex technical issues
* Ensuring high levels of service delivery and adherence to SLAs
* Supporting system upgrades, deployments, and technical improvements
* Driving process enhancements and maintaining IT standards and documentation
* Working closely with internal stakeholders and external technology partners
This is a varied role offering both leadership responsibility and technical depth, with a real opportunity to shape how IT support services are delivered across the business.
What You Need to Succeed
* Previous experience leading or supervising an IT service desk or support team
* Strong technical background across Microsoft environments (Windows, Active Directory, Microsoft 365)
* Experience supporting infrastructure, devices, and core networking fundamentals (DNS, DHCP, VPN)
* Familiarity with tools such as Intune, endpoint security, and ITSM/ticketing systems
* Strong organisational and communication skills with a customer-focused approach
* Ability to mentor and develop team members while managing operational priorities
* Understanding of TIL processes or best practice frameworks is advantageous.
A relevant IT qualification (or equivalent experience) will support your application.
What You Need to Do NowIf you're ready to take the next step into a leadership role within a dynamic IT environment, apply now with your CV or contact us for a confidential discussion.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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