Job title: Customer Service Administrator
Location: Ellesmere Port
Hours: Monday - Friday, 8:30 am - 5:00 pm, 4:00 pm finish on Friday
Contract: Ongoing temporary work.
Salary: £12.71p/h.
We are seeking a reliable and organised Customer Service Administrator to join a busy manufacturing team. This role involves supporting our customer-facing operations through accurate data entry, efficient order processing and excellent customer service across phone and digital channels.
Responsibilities
Accurately perform data entry and maintain customer records
Process orders from receipt through to completion, ensuring timeliness and accuracy
Handle inbound and outbound phone calls with customers and clients, providing clear, professional support
Respond to customer enquiries by phone and email, resolving issues or escalating where necessary
Carry out general administrative tasks including filing, document preparation and use of MS Office (Word, Excel, Outlook)
Maintain high standards of attention to detail across all tasks and transactions
Work closely with other teams to ensure smooth customer journeys and accurate order fulfilment Essential skills and experience
Proven administration experience, preferably in a customer service or order-processing environment
Strong data entry skills with a high level of accuracy
Experience processing orders and managing order-related administration
Confident using MS Office applications (Word, Excel, Outlook)
Comfortable conversing over the phone with customers and clients; excellent verbal communication skills
Strong attention to detail and ability to prioritise tasks effectively
Positive attitude, team-orientated and customer-focused
If you are interested in this Customer Service Administrator role, please contact Mia at (phone number removed) or email (url removed)