Job Description
Head of Operations – Working for an award-winning travel company based in the Northwest of England. A fantastic opportunity to join an established and well-respected travel company with responsibility of managing a growing multi-function operations team, overseeing daily operations to ensure maximum productivity, efficiency, and profitability, whilst consistently delivering on service. This role will be responsible for the strategy and longer-term growth and will implement changes to improve the operation performance whilst building a multi skilled team, with an emphasis on service. This role will be working Mon-Fri 9am-5.30pm on a hybrid basis and offers a competitive basic salary plus a range of company enefits .
Head of Operations role and responsibilities :
Lead the Operations team including Sales Support, Quality Control and Client Resolution, overseeing the day-to-day operations and ensuring processes are run smoothly and efficiently
Ensuring there is seamless coordination between Operations, Sales, Service and Product team to optimise workflows, implementing and maintaining operational best practices to deliver customer experience
Identifying opportunities to improve and streamline operational workflows, reducing processes and identifying and implementing new technology and atomisation solutions
Ensure fu...