Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they'll love. Join us as a Sales & Service Team Manager and you'll lead and inspire our front end, showroom and TradePoint teams to drive sales through exceptional service. What's the job? A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customer. It's B&Q's ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:
Responsibilities
* Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
* Inspire the 'Make Every Customer Count' agenda as a daily habit with the wider store team.
* Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
* Oversee safety, security + compliance routines across the store through your shift lead team.
What we need:
* Obsessed about our customers and listening to them.
* Loves sales and winning!
* Well planned and organised, with the ability to prioritise and think on your feet.
* Your first thought is always to lead and coach, not jump in and "do".
* Confident to agitate when needed and deliver feedback to all audiences.
* A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
Benefits
* Award-winning pension scheme
* Company Bonus Scheme
* ShareSave options
* 6.6 weeks holiday
* Payroll giving
* Employee Assistance Programme
* Shopping discounts
* Colleague wellbeing benefits and lots more
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