Service Desk and Administrative Coordinator
Pertemps Aylesbury is currently recruiting for a Service Desk Coordinator to join our client based in Aylesbury.
Service Desk Coordination:
: Act as the first point of contact for clients, logging service requests and scheduling engineers.
: Scheduled/planned maintenance and emergency callouts as required
: Manage and monitor the Service Management System to ensure all jobs are correctly logged and updated as required
: Assign jobs to engineers, track progress, and ensure Service Level Agreements (SLAs) are met.
: Communicate job status updates to clients and follow up on completed work to ensure timely and accurate service.
: Order parts and liaise with suppliers for service:related requirements.
General Administration
: Handle incoming calls, emails, and general correspondence.
: Maintain and update company records, files, and documentation to ensure accuracy and compliance with relevant regulations.
: Assist with preparing service reports, quotes, and invoices.
: Help organise team schedules, meetings, etc
: Ensure compliance with industry standards and assist with audit preparation.
Requirements:
: Previous experience in service desk, scheduling, admin roles and service sector
: Excellent organisational, multitasking, and time management skills
: Strong communication and customer service abilities
: Good knowledge of Microsoft Office Suite (Word, Excel, Outlook) and CRM
: Ability to work under pressure, reliable, and hardworking.
If you would be interested, please apply, or call Corinne at Pertemps.