Retail Customer Advisor (Greenock) - 20 hours
Three UK Greenock, Scotland, United Kingdom
Overview
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis
Company/Team: VodafoneThree – We’re here to build a network the UK can count on and to close the digital divide, empower communities and drive progress.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve standards across Three while hitting sales targets together as a team.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Key qualities include: customer-focused, team collaboration, problem solving.
Additional information: We are a business built on people. We provide a competitive package of pay and benefits that reward hard work while supporting health and well-being.
Benefits
* A free staff handset + unlimited sim card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
* Tastecard membership
* Discounts across thousands of retailers and access to Perks at Work
Need to know
We offer reasonable adjustments during the interview process. If you require accessibility accommodations, contact your recruiter or email jobs@three.co.uk. We use AI in parts of our business; bring your authentic experiences and abilities to the interview.
#VodafoneThree
#J-18808-Ljbffr