Our client is a market leader within their field who provide a 1st class level of service to their members. As a result of continued growth and success, our client is looking a Membership Executive (Graduate Administrator) to join a dynamic and friendly team.
This is a Maternity Cover Contract for 12 months.
No one day will be the same and you will be providing members with support and advice across multiple areas such as application forms, processing applications, taking payments, quotations and offering support and general admin where needed.
This is a process led role that will require you to communicate with members via email, the telephone and through their webchat portal. You will need to have excellent attention to detail, the ability to prioritise and manage your own workload and to be a professional and friendly communicator.
Out client has a fantastic benefits package and team culture. If you come from a strong office based, customer service background and have worked within a B2B environment, has ease with systems and Excel, please send us your CV immediately.
Key Responsibilities:
* First point of contact for members and prospective members via email and telephone.
* Process new membership applications, including conducting credit checks etc.
* Handle membership renewals, process financial transactions.
* Maintain accurate records in the CRM system.
* Manage multiple email inboxes and web chat services.
* Provide support for changes in membership type, name changes, and other member amendments.
* Coordinate with third-party stakeholders regarding membership queries and provide excellent customer service throughout.
* Perform other duties within the scope of the role as required.
Skills & Experience:
* Proven experience in a customer service role, particularly in dealing with businesses or members of the public.
* Extensive telephone experience, including providing information, resolving issues, and handling inquiries.
* High level of attention to detail and experience in a busy processing environment.
* Excellent telephone manner and the ability to build rapport, resolve problems, and provide accurate information.
* Strong account management and relationship-building skills with both internal and external stakeholders.
* Ability to prioritise tasks effectively, meet deadlines, and work as part of a team.
* Proactive, with a keen attention to detail and accurate database management skills.
* Good written English and communication skills.
Please note if you do not hear from us within 7 days of submitting your CV, unfortunately you have been unsuccessful on this occasion.