About the Role
We are looking for an experienced and driven Regional Customer Relationship Manager to join our team. In this role, you will be responsible for being the first point of contact for all customer enquiries for Identified Home(s) and to manage the sales process from making appointments to showing families around the Care Home.
Working two days per week as the Home Admissions Advisor at Cotswolds Rise in Swindon and the remainder of your working week travelling to other homes within the Hartford Care group to support with occupancy growth.
Key Responsibilities
* Achieve the sales targets for resident occupancy with a primary focus on private paying customers, local authority, and respite.
* Develop and manage relationships with customers and their families.
* Act as the primary point of contact for customer queries and generating sales.
* Monitor customer satisfaction and implement improvement strategies.
* Collaborate with sales, marketing, and operations teams to deliver excellent service.
* To work within the community to generate new leads and new customers.
Requirements
* To be a self-starter, able to work on own initiative.
* Target driven to achieve results.
* Strong communication and interpersonal skills.
* Ability to support multiple care homes across a geographic region.
* Commercial awareness and a customer-focused mindset.
* Excellent problem-solving and organisational abilities.
* Proficiency in CRM systems and Microsoft Office.
* Able to work flexible and a car driver so you can be out networking in the community.
* Enhanced DBS.
Some weekend working will be required for this position due to being available for promotional events and occupancy viewings.
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