Job Description
We are looking to recruit an experienced Customer Relations Manager to work for a leading company in the field of highway electrical assets maintenance and installation. This is an excellent opportunity for the right person to join a company that takes social responsibility seriously and is determined to support society in accelerating towards to Net Zero.
ROLE: Customer Relations Manager
LOCATION: Slough (SL1)
SALARY: between £34,500 - £53,500 per annum plus car allowance
JOB TYPE: Permanent
HOURS: Full time, Monday to Friday
BENEFITS:
* 26 Days holiday plus bank holidays
* 6% Pension contribution
* Life insurance
* Access to high street discounts and benefits
* Long Service awards
THE ROLE:
* To serve as the primary point of contact for both internal and external customers regarding Electrical and Utilities works upgrades.
* Receive and investigate customer complaints, ensuring prompt resolution and satisfaction.
* Collect and analyse customer feedback to identify trends and areas for improvement.
* Provide accurate information to customers regarding Electrical and Utilities works schedules, progress, and potential disruptions.
* Collaborate closely with project managers and internal stakeholders to address customer concerns and integrate feedback into project planning.
* Monitor works to ensure quality standards and customer expectations are met.
THE SUCCESSFUL CANDIDATE:
* Good working knowledge with electric power distribution systems.
* Good understanding and experience council requirements.
* Proven experience in a similar role.
* Good understanding of NSRWA.
Application by CV or call Paloma Lopez at Carbon60 on 07360 514 822.