12 months Fixed Term - Full Time
40 Hours
We are looking to recruit a Customer Service Controller to join our team in Waltham Forest.
About the Role
We're looking for someone who can take ownership and responsibility for managing today’s schedule of appointments proactively, ensuring the schedule and resources meet our commitments to customers.
You’ll handle complex repairs, demanding customers, and cases where service has failed, to resolve issues and maintain customer satisfaction. You will oversee jobs allocated to subcontractors to ensure customers receive the same level of service as they would from an MSPS operative.
To maximize productivity, you’ll understand the workload and alert the Team Leader to any issues requiring intervention.
About You
Candidates should have good working knowledge of Microsoft Office, with strong administrative, organizational, and communication skills, both written and verbal. Excellent customer service skills are essential. Previous experience in the repairs and maintenance sector or a trade background, along with good problem-solving skills, is preferred.
Benefits
* Profit Share & Discretionary Annual Bonus Scheme
* 26 Days Holiday plus Bank Holidays
* Enhanced Pension Plan
* Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday Schemes
* Flexible Working & Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
* Learning & Development Opportunities
* Extensive Wellbeing Support, including EAP
* Loyalty & Values Awards
* Funded Professional Subscription
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.
With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes our customers.
Build your career with a leading property services company that values diversity and talented individuals.
MSPS supports the resettlement of armed forces personnel.
We review applications throughout the advert duration. Please submit your application promptly to avoid missing out. We reserve the right to close the advert early if we receive a high volume of suitable candidates.
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