As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check‑in to check‑out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.
Are you a hospitality enthusiast with a passion for leading teams and delivering top‑notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.
Responsibilities
* Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
* Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
* Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
* Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
* Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
* Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
* Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.
Career Growth & Development
* Fully funded apprenticeship programmes.
* Internal development programmes, designed to support you as you grow within your role.
* Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Qualifications
* Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
* Strong leadership skills with the ability to inspire and manage a team effectively.
* Excellent communication and interpersonal skills.
* Proficiency in hotel management software (e.g., Opera, PMS).
* Strong organizational skills and attention to detail.
* Ability to handle stressful situations with a calm and professional demeanor.
* Flexibility to work various shifts, including weekends and holidays.
Benefits
* Competitive rates of pay.
* Exclusive discounts for you, your friends and family.
* Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty, keeping you well‑fueled.
* Access to high‑street discounts on a range of shops, experiences and more.
* Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
* Generous refer‑a‑friend bonuses, starting at 250.
* Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
* Healthcare Cash Plan options, from just 5 per month.
* A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
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