Join to apply for the Operations Engineer role at Motorola Solutions
Overview
The role is primarily remote with occasional travel to Leicester offices and customer sites.
Responsibilities
* Understand all of our products and projects at a functional technical level.
* Keep abreast of modern technology and look at how it can be incorporated into the business.
* Keep technical skills up to date and maintain the right attitude to deliver high quality delivery and support.
* Develop strong working relationships with key stakeholders and within your team (e.g., Customers, Managers and Development teams).
* Fully understand the requirements of our delivery projects, support contracts and customers (including SLAs and OLAs) and maintain a high level of customer satisfaction.
* Investigate, log, and deal with issues; capture and record adequate information as it happens to keep other team members and the client informed of progress.
* Take full ownership of calls/tickets from first pickup through to resolution.
* Fully understand our products, services, and processes and how they are delivered and supported.
* Provide recommendations on how we can improve the delivery and support of these products (e.g., reducing fault rates, faster delivery, drive down in-life support costs).
* Work with the development teams to improve the quality, deliverability, and supportability of our products.
* Ensure that estimates contain sufficient information to allow another engineer to perform the work and are in line with the company’s estimation and quote process.
* Be conscious of costs and time and strive to complete work within costs and deadlines; raise concerns sooner rather than later.
* Understand the business strategy, and how it impacts the team and wider business; be an advocate for the strategy and participate in its implementation.
* Provide input into the business strategy around technology, delivery and support.
* Ensure that at all times key stakeholders are clear on project status and use appropriate communications channels.
* Understand and maintain our Information Security and GDPR policies and processes; ensure compliance with legal and contractual obligations for information security and GDPR; report breaches or potential breaches and recommend improvements.
Qualifications
* Proven experience in platform management, support or delivery within the software industry.
* Strong understanding of software development life cycle (SDLC) and project management methodologies.
* Exceptional organisational and communication skills.
* Ability to identify and manage risks effectively, with a proactive approach to problem-solving.
* Experience working with project management tools and technical design software (e.g., Jira, Trello, Microsoft Project, Halo, Visio).
* Strong analytical skills with the ability to interpret and present data clearly.
* Ability to work under pressure and meet tight deadlines.
* Ability to attain NPPV3 and SC clearance. Must be a resident of the UK for a minimum of 3 years to obtain.
In return for your expertise
In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. To reward your hard work you’ll get:
* Competitive salary and bonus schemes.
* Two weeks additional pay per year (holiday bonus).
* 25 days holiday entitlement + bank holidays.
* Attractive defined contribution pension scheme.
* Employee stock purchase plan.
* Life assurance.
* Enhanced maternity and paternity pay.
* Career development support and wide ranging learning opportunities.
* Employee health and wellbeing support EAP, wellbeing guidance etc.
* Carbon neutral initiatives/goals.
* Corporate social responsibility initiatives including support for volunteering days.
* Well known companies discount scheme.
Details
* Travel Requirements: Under 10%
* Relocation Provided: None
* Position Type: Experienced
* Referral Payment Plan: Yes
* Company: Motorola Solutions UK Limited
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Engineering and Information Technology
* Industries: Telecommunications
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