Working Pattern: 22.5 hours per week working 3 days (to include Monday and Tuesday) Contract Type: Fixed Term – 6 months starting April 2026 Salary: £24,156 FTE per annum (actual salary pro rata) Location: the role will be based in our temporary Fundraising office (Ipswich) with hybrid working East Anglia Children’s Hospices (EACH) is looking for a compassionate and organised Supporter Care Officer to join our Fundraising Directorate. This is a fantastic opportunity to play a key role in delivering exceptional supporter experiences and making a meaningful impact in the lives of children, young people, and families across East Anglia. As the first point of contact for our supporters, you’ll provide outstanding customer service across phone, email, and web enquiries. You’ll ensure every interaction is handled with gratitude, efficiency, and professionalism. Key responsibilities include: Responding to supporter enquiries and processing donations Maintaining accurate data on our fundraising database Writing supporter communications Supporting complaint resolution and complex queries Assisting with reporting and charity platform oversight Collaborating across teams to enhance the supporter journey Do you have: Experience in customer service and database usage Excellent written and verbal communication skills Are you: Highly organised and able to manage a varied workload Calm, empathetic, and professional in interactions Confident using Microsoft Office (Word, Outlook, Excel) and experienced in data entry Want to see what it is like to be a part of our Fundraising team at EACH? Please click here. To take a tour of all three of our hospices please click here. Closing date: 13 March 2026 1st Interview date: 25 March 2026 2nd interview date: w/c 30 March 2026 Contract start date: April 2026 Interested in Learning More Before You Apply? At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application. If you’d like to find out more or make a request, please contact the Recruitment Team by email or phone 07442 465971.