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Our Blend of Benefits
* Salary £15.23 per hour, £29,698.50 per annum
* Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
* Share in our success with up to 10% Share Reward scheme (subject to eligibility)
* Private medical insurance that covers the cost of private healthcare and includes round-the-clock access to GP services and menopause health line
* 24/7 support for you and your loved ones through counselling, life coaching, and information on financial, mental, and physical wellbeing
* Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
* Embrace work-life harmony with 26 weeks’ paid maternity, paternity, and adoption leave, and up to five paid carers leave days a year
* This is a 12-month Fixed Term Contract
Embrace Excellence
An exciting opportunity has arisen within The Macallan Estate to join as Macallan Host for a 12-month fixed term contract. As a Macallan Host, you will ensure that all guests receive a world-class luxury experience of The Macallan with exceptional customer service that exceeds all expectations, inspiring lifelong enthusiasm and advocacy for The Macallan. You will host and support highly engaging, entertaining, and educational experiences that communicate The Macallan brand to all guests. You will offer a world-class service, creating the ultimate customer experience; an experience to be enjoyed by anyone visiting The Macallan Estate. Working 5 days from 7, including evenings.
Make an Impact
* Welcome all guests with passionate and exceptional customer service, inspiring them to become enthusiastic ambassadors of The Macallan
* Communicate The Macallan brand DNA and values passionately to guests across the Estate and be the ultimate ambassador for The Macallan, whisky, Speyside, and Scotland
* Ensure The Macallan Estate is presented as a world-class 5-star luxury destination, maintaining high standards of cleanliness and organization both onstage and backstage with meticulous attention to detail
* Assist guests with accessibility needs across The Macallan Estate, including operating mobility transport if needed
* Develop thorough knowledge of The Macallan brand and world-class customer service through training and ongoing learning
* Host and support engaging, entertaining, and educational experiences at The Macallan Distillery and Estate, including but not limited to Distillery, Estate, Boutique, and Tasting Experiences
* Use booking and till systems on computers and devices across The Macallan Estate
* Maximize opportunities to exceed guest expectations
* Keep up-to-date with stock knowledge regarding pricing, product origin, function, and story
* Follow best practices for stock control and rotation according to company guidelines
Your Talent and Skills
To succeed in this role, you enjoy working with guests and possess excellent communication skills. You can learn and retain information about The Macallan brand and heritage. You have high attention to detail and outstanding customer service experience. You approach tasks with a 'can do' attitude, are punctual, and willing to perform tasks to a high standard. Storytelling and sales/retail experience are advantageous. Fluency in additional languages is a plus.
We welcome applications from candidates who believe they can add value to our team, even if their experience isn't an exact match.
A Place For Everyone
We’re proud of our inclusive culture—celebrating diverse experiences, ideas, and perspectives. We want everyone to feel respected and empowered. Get involved through colleague networks like Balance, Pride, and Kick-Start, as well as inclusion allies and DE&I champions. We encourage curiosity, involvement, and positive change.
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