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Part Time Customer Service Advisor - Evening Shift - 25 or 30 Hours Per Week, Cardiff
Client:
Location:
Cardiff, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
7
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
Calling the night owls, moon bathers, and star gazers; parents, carers, students, and part-time pros!
Part Time, Evening Customer Service Advisors required for a dynamic organization that is growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard, delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely cares about, progresses, and values their staff.
* 30 Hours Per Week - Shifts: 5pm - 01:30 am on a rota basis (12 shifts over 3 weeks)
* 25 Hours per week - Shifts: 5x 5 hour shifts: Starting at 5pm, 6pm, or 7pm on a rota basis
* Hybrid working after 2 weeks of office-based training
* Salary £26,500 + benefits (pro rata)
Duties will include:
* Be the first point of contact for customers regarding banking or payment queries by phone, email, chat, and social media.
* Take ownership and support customers in the speedy resolution of any issues, escalating where necessary.
* Collaborate with your teammates to ensure customer calls are answered quickly and no one is left hanging on a call.
* Show empathy for customers that need more time, more help, and more consideration.
* Be vigilant for any fraudulent transactions or activity.
Essential skills and experience:
* A positive attitude and common sense are key for this role, as well as experience in retail, hospitality, or corporate customer service.
* You must be committed to delivering the highest level of service and have experience of going above and beyond for customers.
* Be adaptable, a quick learner, and keen to succeed in a fast-paced business.
While there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 2 weeks of office-based training.
Successful job offers will be dependent on employment, credit, and criminal history checks.
Apply now for immediate consideration and interview!
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