Account Manager / Launch Delivery Manager - Packaging
Company: A leading packaging and branding design agency.
Role: This is a project management position where strong previous experience of multiple line project management is key.
Location: Witham - One day based in Witham, and one day based in Hemel Hempstead, 3 days working from home.
Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service.
* Full accountability for the packaging project timeline from design briefing through to production at the factory – Microsoft Project (timings)
* Host milestone meetings: kick-off, design reviews, artwork starts, and post-implementation reviews.
* Sending out all minutes from every call – templates provided
* Manage all projects through the Wave system
* Maintain open and regular communication between stakeholders to ensure clear understanding of project objectives.
* Establish budgets and estimates covering all costs including, creative artwork, artwork, repro, CGI, and plates – creating estimates for all projects and ensuring they stay accurate as the project progresses
* Ensure risks are flagged early and milestones remain on track.
* Maintain category activity plans for visibility of peak volumes and potential clashes. (forward loading)
* Attend weekly client catch-up calls, providing updates and identifying opportunities for improvement on timings or process
* Build relationships with clients – 121 meetings with your specific brand managers monthly or bi weekly if project heavy
* Seek opportunities to upsell core services – ie, colour lab, photography, creative artwork
* Manage creative artwork with client and studio
* Booking into core and ensuring timelines are met
* Reviewing design work before presenting/sharing with the client
* Manage and organise all print trials for new designs
* Booking into core and ensuring timelines are met – organise pre artwork call to discuss in detail
* Gain approval on Wave and release files to printer
* Attend print trials when possible to do so (as client and design agency attend)
Requirements:
* Packaging industry experience - ideally food packaging
* Knowledge of design, retail, brand and packaging
* Proven account / project management within an agency / design or packaging manufacturers
* Experience in either the retail / FMCG markets
* Knowledge of print or repro
* Technical knowledge or printing processes – print and packaging
* Ability to work in the FMCG sector
* Team collaboration skills
* Excellent organizational and time management skills
* Excellent communication skills – both verbal and written
Apply:
Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.
Key words; account manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / launch delivery manager / account coordinator / project coordinator / FMCG / retail