Triage & Early Interventions Officer
We have an exciting opportunity for a Triage & Early Intervention Officer (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear from you…
County/Borough Cardiff Office location Building 3, Eastern Business Park, Wern Fawr Lane, Old St Mellons, Cardiff, CF3 5EA Full time/Part time Full time Hours per week 37.5 Work schedule Monday-Friday 9am-5pm (excluding bank holidays) Basic Salary £24,949.40 per annum Contract type Fixed Term DBS required? Enhanced End date (if fixed term) 12 Months from start date Police vetting required? No Closing Date 16/09/2025 Ref No 6318 Documents
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What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
2. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
3. An extra day off for your birthday & options to buy or sell annual leave
4. Pension with 5% employer contribution
5. Enhanced sick pay allowances, maternity & paternity payments
6. High Street, retail, holiday, gym, entertainment & leisure discounts
7. Access to our financial wellbeing hub & salary deducted finance
8. Employee assistance programme & wellbeing support
9. Access to EDI networks and colleague cafes
10. Cycle to work scheme & season ticket loans
11. Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Triage & Early Interventions Officer you will: -
12. Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
13. Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
14. Ensure that support plans are developed with clients where appropriate.
15. Maintain accurate and confidential case management records and contribute to monitoring information for the service.
16. Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract.
You will need:
17. The ability to undertake impact and risks assessments and identify appropriate support
18. The ability to manage a demanding workload and to meet a range of conflicting deadlines
19. Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
20. Experience of delivering a service and working directly with clients in a statutory, voluntary or community work setting
21. Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults