We're looking for a friendly, professional and compassionate Receptionist & Admin Assistant to be one of the first faces patients, families and visitors meet when they arrive at the hospital. As part of our Main Reception and Patient Experience Team, you'll play a key role in helping people feel supported, informed and reassured from the moment they walk through our doors.
About the Role
You'll provide a calm, helpful and responsive service to patients, carers and members of the public, offering clear information and on-the-spot advice. As a central point of contact for queries and concerns, you'll help ensure everyone receives timely guidance and a positive experience of our hospital.
This is a rewarding front-line role where every interaction matters - perfect for someone who enjoys helping others and thrives in a people-focused environment.
We're looking for a welcoming and proactive team member to join our Main Reception at the RUH. As part of our Reception Team, you'll be a visible and approachable point of contact for patients, families, carers and visitors, helping them feel supported from the moment they arrive.
* Provide clear, accurate and timely information about the Trust's services and wider NHS enquiries, helping to make every interaction as easy and stress-free as possible.
* Deliver an efficient and professional service for Healthcare Travel Cost Scheme refunds in line with the Trust's Standing Financial Instructions.
* Support the wider Patient Experience Team with a range of administrative tasks, contributing to a positive experience for everyone who uses our services.
* Ensure those seeking directions to wards and outpatient departments are provided with accurate, clear and concise instructions on how to find their destination.
* Assist visitors in locating the whereabouts of inpatients through accessing the Trust's patient database in accordance with Trust policy and GDPR.
* Issue hearing aid batteries to NHS patients (to support Audiology).
* Ensure clients experiencing difficulties with car parking know how to access the car parking office when open, or provide appropriate assistance and advice.
* Record data related to the Main Reception duties, and follow robust systems to accurately record data in a timely fashion in line with Trust Policy.
* Ensure that information leaflets for patients and the public on display in the Main Reception area are displayed appropriately, up-to-date and maintain stocks.
* Act as 'First responders' in the event of an incident in the Atrium: report the incident to the appropriate department or raise the alarm and initiate procedures to make the public and area safe and protect the privacy and dignity of those involved in the incident.
* Handle cash in accordance with the Trust Standing Financial Instructions and ensure accurate records are kept.
* Receive any found property handed in to Main Reception and manage this property in accordance with Trust policy.
Please note - Due to recent changes in UK immigration and visa rules, applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
#J-18808-Ljbffr